Privacy policy

Personal Data (Privacy) Ordinance — Personal Data and Privacy Policy Statement

This Privacy Policy Statement ensures that the policies and practices of Hostlink (HK) Limited (the “Company”, “we” or “us”) regarding the collection, use, security, retention and access of personal data comply with the Personal Data (Privacy) Ordinance, Chapter 486 of the laws of the Hong Kong Special Administrative Region (the “Ordinance”).

“Personal data” in this Privacy Policy Statement has the meaning given in the Ordinance.

Our privacy policy

We are committed to protecting customers' personal data and complying with the Ordinance. Any personal data collected will be treated confidentially and protected. Data collected by us or supplied by you will be collected and used as described below.

In some circumstances, calls to and from our order, service and enquiry hotlines may be recorded for quality control, staff performance evaluation (unless you expressly request otherwise) and to record sales contracts with you.

You may refuse to provide personal data, but we may then be unable to provide the requested service.

Disclosure of personal data

Personal data held by us will be kept confidential. For the purposes stated above, we may provide customer data to our suppliers, contractors, agents and other network providers. These third parties may not use the data for purposes outside the specified scope.

Personal data may also be disclosed to a person under a statutory or contractual obligation or a court requirement, provided they demonstrate their right or authority to access it. Data may also be disclosed in circumstances specified in Part VIII (Exemptions) of the Ordinance, where it is exempt from Data Protection Principle 3.

Security of personal data

Security is a priority. We maintain safeguards against unauthorised or accidental access, processing, deletion or other use of your personal data.

We use appropriate secure encryption systems to obtain personal data. Electronically stored data is password-protected. Personal data, whether stored electronically or in hard copy, is accessible only to authorised personnel or Company employees.

(a) Personal data is retained until the original purpose of collection, or a directly related purpose, has been fulfilled, unless retention is required under applicable laws or contracts; and

(b) In accordance with criteria based on the above standards and our internal procedures, personal data will, after a specified retention

period, be removed from our electronic, manual and other storage systems.

To enquire about or correct your personal data, submit a written request through the website listed below:

https://www.e-post.com.hk/contact/

Use of cookies

Cookies are small files stored automatically in your browser. They help our website recognise your preferences and provide a better online experience. We do not use cookies to store personal data or disclose it to third parties.

You may disable cookies in your computer or mobile browser settings. However, some parts of this website may then be inaccessible.

Transfer of personal data outside Hong Kong

Where necessary, we may carefully transfer certain personal data outside the Hong Kong Special Administrative Region to fulfil the purpose of collection or a directly related purpose. Such transfers will comply with the current requirements of the Ordinance.

Direct marketing

With customers' consent, we may use their personal data for direct marketing, including our information and communications technology products and services.

We will not use a customer's personal data for direct marketing if they ask us not to. To stop receiving our direct marketing communications, contact customer service at any time.

Enquiries

For enquiries about this Privacy Policy Statement, contact customer service through the website above.

This statement may be revised from time to time. Processing of personal data is subject to its latest version.

This policy was originally written in English and translated into Chinese. If the English and Chinese versions differ, the English version prevails.